Refill routing walkthrough

Refill routing — A controlled-substance refill arrives. See auto-flagging, clinician routing, and the audit trail. Routine refills, controlled-substance flagging, and the audit row every request leaves behind. Controlled-substance handling auto-flags across 40+ DEA Schedule II–IV medications. Controlled-substance review queues are clinician-only — never visible to front-desk staff. EPCS attestation and clinician identity are captured at the time of decision. Controlled-substance events are logged in a dedicated audit stream with extended retention. What XOLVARA does not do here: We never approve or deny prescriptions on behalf of a clinician — we capture, flag, and route. We don't bypass EPCS, DEA, or state controlled-substance requirements. We don't auto-send a patient an approval message before the clinician acts. We don't make clinical judgments about dosage, quantity, or appropriateness.