AI Reception walkthrough

AI Reception — Watch an after-hours call get captured, routed, and confirmed — without a human picking up. An inbound call comes in. See exactly what XOLVARA captures, what your office sees, and what the patient hears back. Call recordings are retained only when consent is in scope, and recording metadata is audited per call. No PHI in transcripts is sent to a third-party model without your BAA. Every transition is logged — captured intent, routing, clinician decision, patient notification — and the audit log is immutable. What XOLVARA does not do here: We don't tell patients whether a refill will be approved — clinicians decide. We don't make clinical judgments about prescriptions or medications. We don't bypass DEA, state, or EPCS controlled-substance rules. We don't auto-send patient confirmations until staff acts.